The increasing prevalence of high myopia and its associated pathologies has raised challenges to ophthalmic services. The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.Professor Mingguang researcher's webpage Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and Willingness to Recommend Provider’s Office. How is the Patient Satisfaction Star Rating Calculated? Surveys are sent to patients within a few days of their appointment. Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor. ![]() Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Why does Southcoast publish survey ratings online? ![]() Below, you’ll find frequently asked questions about our process for calculating the ratings. Southcoast Health physician profiles now feature star ratings.
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